Digital F&I: Omnichannel Journeys Dealers Actually Use

Optimizing digital automotive F&I journeys requires a delicate balance between consumer demand for speed and the rigid requirements of underwriting and compliance teams. While many platforms promise a seamless online experience, the reality often falls short when these digital tools meet the physical dealership environment. This session investigates why certain workflows fail at the storefront and how industry leaders are successfully optimizing digital automotive F&I journeys that dealers actually embrace. By focusing on high-utility features like instant pre-qualification and automated digital document collection, lenders can ensure their technology adds value rather than friction to the sales process.

The technical discussion explores the integration of e-sign capabilities and protection product menus into a unified omnichannel experience. When optimizing digital automotive F&I journeys, it is critical for lenders, platform providers, and dealer groups to align their incentives and key performance indicators. This session dives into the data behind post-sale servicing and how a well-executed digital flow can significantly increase back-end gross profit. Participants will learn how to troubleshoot common adoption hurdles and implement a strategy for optimizing digital automotive F&I journeys that satisfies fraud prevention standards without alienating the modern car buyer who expects a retail-grade digital experience.

• Evaluation of digital document collection and e-sign tools that reduce contract errors and speed up funding.
• Strategies for integrating aftermarket protection products into the early stages of the online shopping funnel.
• Practical methods for aligning dealer incentives with digital adoption to ensure long-term platform success.

Watch the full recorded session to discover the most effective tactics for optimizing digital automotive F&I journeys in today’s competitive market.