Scaling Customer Experience with AI and Workflow Automation: Banks are using AI to deliver faster, more personalized service at scale—while keeping cost-to-serve under control. This panel looks at what’s working in production across onboarding, servicing, proactive financial health, and segment-specific journeys, and how teams measure impact (NPS, containment, conversion, churn) without compromising trust or compliance.
Speakers
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Hamid Akbari CEO Blanc Labs Moderator -
Andras Lazar SVP & Head of Everyday Banking BMO Speaker -
Geoff Finnie VP, Head of Health & Travel Manulife Speaker -
Gum Fa Ng Vice President Symcor Speaker