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Panel

Synthetic IDs, Deepfakes and the Rise of Ghost Customers

calendar_today February 10, 2026

Fraudsters are upgrading their toolkit with synthetic identities, doctored documents, mule networks and even deepfakes aimed at lenders and dealers. This session explores the latest attack patterns across prime, near-prime and non-prime segments, and how institutions are using data, identity verification and analytics to stay ahead. Panelists will also cover partnerships with law enforcement, operational impacts on front-line teams, and how to balance fraud controls with customer experience.


Speakers
  • Marcos Lopez CEO Credit App Moderator
  • John Kontos SVP & Head Auto Finance Scotiabank Speaker
  • Chris Jepsen Senior Product Manager Equifax Canada Speaker
  • Patrick Boudreau Head, ID & Fraud TransUnion Speaker